TransConnect Services (TCS) Sets New Standard in Customer Satisfaction with Industry-Leading NPS of 81 and Lightning-Fast Support
Memphis, TN – June 11, 2025 — TransConnect Services (TCS), the provider of America’s favorite fuel card for trucking companies and owner-operators, proudly announces a Net Promoter Score (NPS) of 81, a testament to its unwavering commitment to customer satisfaction and service excellence. In addition, TCS reports that over 99% of customer service phone calls are answered in 30 seconds or less, setting a new benchmark for responsiveness in the fuel card industry.
Unmatched Customer Loyalty and Service
The TCS Fuel Card is recognized nationwide for delivering substantial diesel savings and unmatched customer experience. An NPS of 81 places TCS among the top performers in any industry, reflecting the deep trust and loyalty of its customers. For comparison, most companies in the financial and technology sectors average NPS scores between 20 and 40, making TCS’s achievement truly exceptional.
“At TCS, our mission is simple: put our customers first every single time,” said a Chris Courts, President and Managing Director of TCS. “Our NPS of 81 is more than just a number—it’s proof that our clients value our dedication to their success, and our rapid response time ensures they get the support they need, exactly when they need it.”
Why America Chooses the TCS Fuel Card
The TCS Fuel Card stands out for its powerful combination of savings, service, and simplicity. Key benefits include:
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- Significant Diesel Discounts: TCS clients save big at more than 2,000 in-network truck stops nationwide, with no hidden fees or contracts.
- Real-Time Customer Support: More than 99% of calls are answered in 30 seconds or less, ensuring drivers and fleet managers get immediate assistance.
- Easy-to-Use Technology: The TCS Mobile App and online portal helps clients manage fuel expenses, track savings, and control spending effortlessly.
- Transparent Pricing: No activation fees, no monthly fees, no membership fees, and no annual fees, just straightforward savings and support.
For more information, visit tcsfuel.com.
About TransConnect Services
Formed in 2014, TransConnect Services (TCS), a wholly owned subsidiary of Apex Capital Corp, is a fuel card platform for the trucking industry. The mission of TCS is to level the playing field between small-to medium-sized carriers and the larger fleets. TCS wants each client to enjoy the advantages of exceptional customer service and receive the best savings possible. TCS is committed to responsive, personal service. For more information, visit the TCS website or call 844-827-3835.
Contact: Mario Tarradell
